FAQ
Here are some frequently asked questions.
Purchase with peace of mind with our 100% Satisfaction Guarantee!
I'm so confident in the quality of my print products, I offer a supplier backed, 100% satisfaction guarantee. If you're not delighted with your print, contact me within 72 hours and I'll arrange a replacement print or refund. I'll will even cover the return freight.
No catch, any reason.
It doesn’t matter whether the problem was our fault or your fault, damaged in transit or an act of God. You've changed your mind, decide you don’t like the picture. The reason is not important. Unless you're happy, I'm not.
Contact me to obtain a return authorization number and return pick-up details for print to be returned. Important: Please don't send print back before obtaining a return number.
See the returns policy below.
Fine art prints, Framed prints and Art-mount prints
Printed on museum-quality archival cotton rag fine art paper printed with archival pigment inks that will last 100 years. The fine art rag paper used carries UK Fine Art Trade Guild Certification for 100-year display life. (View certificate)
Acrylic block mounts and Wall-mounted acrylic prints
Premium Plexiglas guaranteed against discolouration, or UV-related fading for 30 years.
Floating canvas prints
The framed or boxed canvas prints come with an amazing, supplier backed 75 year unconditional guarantee. This provides a life-time replacement warranty at any point (includes accidental damage, freight damage, or simple change-of-mind).
All products have varied production times.
I endeavour to get your print to you as quickly as possible, however as my prints are made to order there is a production time for each product. You will need to add the production times below to the times listed for your shipping method to obtain an estimated delivery time.
Fine Art Prints and Art Mount Prints
2-3 Business Days
Block Mount Acrylic Prints
4-5 days Business Days
Framed Prints, Floating Frame Canvas and Wall Mount Acrylic Prints
5-7 Business Days
Australia wide shipping options
I have two options for shipping to Australian addresses, Express and Standard freight.
Express freight
Typically takes 1-2 days for metropolitan areas, remote areas may take longer. I use different couriers including Fastway, Express Post, and TNT depending on the product you order and the delivery address.
Standard Freight
Typically takes 3-10 days depending on your location, remote areas may take longer. Sent via road, this could be with Australia Post or another carrier dependant on your location.
International Shipping
Presently, I only ship to Australian addresses. I'm are working on international shipping options for fine art prints. If you live outside Australia and desperately want to obtain one of my prints. Drop me a line and we can explore the options.
- Express shipped orders should arrive in 5-7 days.
- Standard shipped orders, on average should take 7-10 days
- Add 1-2 days for framed prints, framed canvas and acrylic prints.
- Shipping to remote areas may take 14 days.
Check out the 'how long does it take to make my print' and 'what are the shipping methods' sections in these FAQ for more detailed information on production and shipping times.
You will be emailed tracking details as soon as the print has been produced and is on it's way to you. If your order fails to arrive after 14 days, or you haven't received a tracking number something may have gone wrong. Get in touch and I will sort it out.
Shipping is calculated at the checkout based on product weight and size. Add products to your cart and proceed to checkout where you'll be promoted for suburb and postcode, the shipping will then display. Shipping will recalculate as you add other items to your cart.
Manufactured right here in Australia.
I use a professional printing and finishing lab I know, love and trust. I first printed with them back in 2007 and have never had an issue with any order. They are super professional, produce an outstanding quality product and the colours are always bang on.
They use only the finest materials to print on and frame with, giving me the confidence that you'll be happy with your purchase for years to come.
Pay securely with Visa, Mastercard, Amex, Diners and Debit card via either Square or Paypal secure payment gateways. I offer both, so you're free to choose which one to use. No login is required for either option.
I'm so confident in the quality of my fine art print products, I offer a 100% satisfaction guarantee.
However occasionally in life, things go wrong. If you're not delighted with your print for any reason, fill out the returns request form within 72 hours and I'll arrange a replacement print or refund.
Provided you have contacted me within 72 hours of receipt of your order, I will pay for the return postage. All returns must be pre-approved and have a return number.
Steps to follow
- Complete a returns request form within 72 hours
- Obtain a return authorisation number
- Re-pack the print for collection
- Hand to courier, I will arrange collection of returns
No returns will be accepted without approval or return number.
If you have any concerns once you receive your order, please reach out to me. The earlier the better.
Have more questions? We're happy to answer them, get in touch by sending us a message.